Privacy Policy

Last updated: October 16, 2026

This Privacy Policy explains how Sweet Hut Bakery and Cafe (“Sweet Hut,” “we,” “us”) collects, uses, and protects information you provide when you order from us in the Sweet Hut app or on our website, and information collected when staff use our operations application, Sweet Crew.

Information we collect

When you create an account or place a pickup order we collect your name, email address, mobile phone number, the items you order and the store you pick them up from, and your rewards points. Card payments are handled by our payment processor, Stripe; we do not see or store your full card number.

We also collect basic technical data (such as your device/browser) needed to operate the site.

How we use it

We use your information to prepare your orders and tell you about them, to keep your rewards points, and to send you text messages you have asked for, as described below.

Analytics & cookies

We use Google Analytics to understand how visitors use our site (for example, which pages are viewed and which links are clicked) so we can improve it. Google Analytics sets cookies and collects standard usage data; it does not receive your name, phone number, or receipt photo. You can opt out with Google’s opt-out browser add-on or your browser’s cookie controls.

Text messaging (SMS) program

Order updates.When you place a pickup order in the Sweet Hut app or on our website, you can tick “Text me about this order” at checkout. If you do, we send automated text messages about that order to the mobile number you give: that we received it, when it is ready to pick up, and if there is a problem with it. The box is unticked unless you tick it, and you do not need to tick it to place an order. We do not send marketing messages through this program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Up to 3 messages per order you choose to be texted about.
Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out at any time by replying STOP to any message; reply HELP for help. After you reply STOP we will stop sending messages to that number.

Sharing

We do not sell your personal information. We share information only with service providers who help us take orders and payments, and as required by law. Mobile phone numbers, text messaging opt-in data and SMS consent are not shared with any third parties or affiliates for marketing or promotional purposes.

Data retention

We keep your information for as long as your account is open or as needed to provide our services and comply with our legal obligations, then delete or anonymize it.

Sweet Crew application

Sweet Crew is an operations application for bakery and cafe teams. Access requires a staff account. This section describes the information the app collects and how we use it.

Information the app collects:

Account information— your name, email address, and work role or store assignment, used to create and manage your staff login.
Content you create in the app— messages and photos you send in team chat, and the records you log, such as temperature checks, waste entries, and catering order details.
A staff account identifier used to attribute your activity to your account.

How we use it.We use this information only to operate the app for your store — team communication, food-safety logging, and catering and waste tracking. The app contains no advertising and no third-party advertising, analytics, or tracking technologies, and we do not use your information to track you across other apps or websites.

Storage and sharing. App data is stored with our infrastructure provider, which processes it on our behalf as a data processor. We do not sell it or share it with third parties for marketing. Access is limited to authorized staff and managers within your organization.

Retention and your choices. We retain app data while you are an active staff member and as needed for our records and legal obligations, then delete or anonymize it. Staff accounts are provisioned and managed by your organization. To request access to, correction of, or deletion of your app data or account, contact us using the details below.

Contact

Questions about this policy or your information? Contact us at any Sweet Hut location or visit www.sweethutbakery.com.